Pronounced (te lef’ o ne) and not (tel’ e fon e).
Many different applications can be delivered by a good telephone service provider. We’ve highlighted a few of them here.
Caller ID and ANI (Automatic Number Identification). Caller ID and ANI are excellent tools for organizations that make use of databases and the telephone when dealing with their clients. With either service, the client’s record can be displayed on the screen before the operator picks up the phone. This can be a powerful feature in customer service and order processing applications. Caller ID is the service for Plain Old Telephone Service or POTS lines. ANI is the service available for T1 trunks.
Menu 800. Menu 800 allows you to route calls to an 800 number prior to the phone ringing at your location. For example, let’s say your sales, customer service, and accounting are in three different locations, even different states. Now, a call to one 800 number gives a choice of: "For sales, press 1, for customer service, press 2, for accounting, press 3" and the call is automatically routed to the correct number. This service can even be set up for automatic time-of-day routing; for example, at 5p.m., customer service calls stop ringing in your New England office and start ringing into your west coast office.
Call Accounting. Call accounting allows you to monitor and
manage your telephony budget with almost zero impact on your operation. Call accounting
can be set up so special projects get special codes; this allows you to accurately assign
costs to those projects.
Contact EAG if you would like to discuss your telephony needs in more
detail.
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Last modified
February 04, 2003