Information Technology Career Paths
Join our dynamic IT team and kickstart your career in one of several impactful pathways.
In IT Support, you’ll troubleshoot technical issues and elevate the user experience. Step into Systems Administration to manage and optimize our core infrastructure. In Software Administration, you’ll ensure data integrity and application performance. Safeguard our digital environment in network security, defending against evolving threats. Or help shape the future with Software Solutions, where you’ll develop tools that drive our business forward. Each role offers growth, collaboration, and the chance to make a real difference. Your IT journey starts here!
Information Technology Career Progression Ladder
These are the different roles and their levels available on the Information Technology Career track.
IT Systems
Maintains the global IT network design and integrity, installing and maintaining network hardware, implementing changes, monitoring and optimizing configurations, troubleshooting issues, and ensuring compliance with security policies.
Designs, develops, and visualizes data by building powerful reporting tools and dashboards, mapping data across systems, acquiring and maintaining data sources, developing SQL scripts, and producing ad-hoc reports.
Secures IT, liaises with the parent company’s security team, manages staff, reviews vendors, reports compliance, implements tools, develops policies, handles change management and disaster recovery, monitors breaches, manages incidents, leads AWS and Azure environments, and participates in acquisitions.
IT Help Desk
Has the responsibility to ensure the daily operation of our global IT infrastructure.
Oversees the helpdesk and ensures smooth daily operations of our global IT infrastructure. Manage the helpdesk system to assist users with system issues and mentor other technicians.
IT Managers ensure the daily operation and security of our global IT infrastructure by managing compliance with security policies, installing and maintaining servers, network hardware, operating systems, and overseeing Active Directory and DNS. They also provide user support and maintain system inventory and document hardware issues.
IT Software
Responsible for maintaining, troubleshooting, and improving software applications and data systems.
Designs, develops, tests, and maintains software applications and systems to meet user needs and technical requirements. They collaborate with cross-functional teams to solve problems, improve performance, and ensure the reliability and scalability of software solutions.
Designs and architect software applications and systems to ensure that technology solutions align with business goals. They evaluate technical requirements, select appropriate technologies, and guide development teams in implementing scalable, secure, and efficient software solutions.
Imagine the Possibilities™
Key Competencies
These are the key competencies necessary to be successful and to move up this career ladder.
ABILITY TO CONCEPTUALIZE
Mentally assembles multiple and divergent pieces of information into a coherent whole. This assembly of information into an integrated image takes into account a sense of history, an awareness of the present and an ability to anticipate the requirements of the future.
COMMUNICATION
Clearly and concisely conveys information orally or in writing to individuals or groups to ensure that they understand the information and the message. Listens and responds appropriately to others.
FOCUS UPON QUALITY
Accomplishes tasks by considering all of the areas involved, no matter how small; shows concern for all aspects of the job; accurately checks processes and tasks; remains watchful over a period of time.
DEPENDABLE FOLLOW THROUGH
Recognizes that organizations are comprised of many interdependent relationships and that one cannot be successful entirely on one’s own; is regularly without qualification there to support those who might require assistance; follow through without question and in a timely manner on all promises and commitments.
CUSTOMER FOCUS
Works to build relationship with customers and delivers customer-centric solutions.
SELF ORGANIZING
Proactively manages self and own work with minimal supervisor intervention.
TECHNICAL COMPETENCY
Performs analysis and designs experiments.
TRAINING
Mentors and trains other team members (begins at Senior Technician).